We make it a goal to never leave a customer dissatisfied. We work hard to make sure that every order is correct and sent out in a timely manner.
100% Satisfaction Guarantee - Returns are accepted within 30 days from the time the order is placed as long as the products are returned in the same re-sellable condition deemed by us.
30 Day Return Policy - In the unlikely event that you are not completely satisfied with the products you purchased from advancedjdmparts.com, please return it for a refund of the purchase price less a 15% restocking fee, shipping, and handling. All returned items must be in new unused condition (deemed by us) and packaged in the original manufacturers' packaging. All of the products, manuals, accessories, registration cards, etc. must be returned before a refund may be issued. Returns on merchandise after 30 days are subject to refusal. After the returned products have been received, please allow 4-6 weeks for your account to be credited.
Defective Item - If the item(s) is defective upon arrival, advancedjdmparts.com will replace the item and pay for the return shipping. However, we do not handle manufacturer's warranties; all warranty claims must go directly to the manufacturer. Please contact customer service for more information.
Damaged Item - If an item is damaged by Fedex/UPS/USPS during the shipment, it is the customer's responsibility to contact advancedjdmparts.com to proceed with the damaged product process.
Order Error - If an order is placed in error, the product total will be refunded once the products have been returned but the shipping charge as well as the return shipping cost will not be refunded.
Placing an order indicates that you have read and understand our return policy and shipping information.
All Sales are Final on Customized items with Imprinting. No returns, refunds, or exchanges will be accepted.
How to Return a Product:
- Contact us at firstname.lastname@example.org to receive an RMA (Return Merchandise Authorization) number. A return shipping address will be given to you with your RMA number. An RMA number is required to process a return. Please write this number down along with a note stating the reason for the return. Returns without authorization are subject to refusal.
- Carefully package the product in the manufacturers' original packaging, making sure to include all products and paperwork. We will not be responsible for packaging material for return shipments.
- Return the product via Fedex/UPS/USPS or other insured shipping provider. It is recommended that you obtain a tracking number and insure the package as advancedjdmparts.com is not responsible for lost or damage to merchandise that is being returned. Please insure the package for your purchase price. Returned products will be shipped at customers' expense. FREE shipping insurance does not apply to returns.
- Place a shipping label on the box and return the product to the address given to you when you received your RMA number. Please remember to include your RMA number along with a note stating the reason for the return. After the returned products have been received, please allow 4-6 weeks for your account to be credited.
Products returned without authorization will NOT be processed.
If you have any questions about returning a product, please contact us! We can be reached at email@example.com